Question 1

What is rozume.ai?

Accepted Answer

rozume.ai is an AI-powered resume optimisation platform built specifically for professionals in Saudi Arabia, UAE, Qatar, and Kuwait. It helps you beat ATS filters, comply with Saudization targets, and prepare for interviews.

Question 2

Who is rozume.ai for?

Accepted Answer

Job seekers in the GCC — whether you are a fresh graduate, a mid-career professional, or an expat relocating to the Gulf. It also serves HR teams and universities through our Enterprise plan.

Question 3

What languages does it support?

Accepted Answer

The platform is fully bilingual. The UI is available in English and Arabic. Your resume and cover letter can be generated in English, Arabic, or both simultaneously.

Question 4

Do I need to upload my existing resume?

Accepted Answer

No — you can use the AI Resume Builder to create one from scratch in a guided conversation, or upload a PDF/DOCX to scan and improve it.

Question 5

How does the ATS Scanner work?

Accepted Answer

Our ATS Scanner analyzes your resume against common ATS parsing rules and job description keywords. It identifies formatting issues, missing keywords, and provides an optimisation score with actionable recommendations.

Question 6

Can I use rozume.ai on mobile?

Accepted Answer

Yes, our web platform is responsive and works on mobile devices. However, for the best experience with resume editing and document formatting, we recommend using a desktop or laptop.

Question 7

Is the free plan really free?

Accepted Answer

Yes. No credit card required. You get 3 ATS scans and 1 resume stored per month, permanently. No trial countdown.

Question 8

Can I switch plans at any time?

Accepted Answer

Yes. Upgrade instantly. Downgrades take effect at the next billing cycle so you keep your current benefits until then.

Question 9

Is GCC VAT included in prices?

Accepted Answer

No — prices shown are ex-VAT. GCC VAT (5–15%) is added at checkout based on your billing country. All paid plans include VAT-compliant invoices.

Question 10

What is your refund policy?

Accepted Answer

14-day money-back guarantee on all paid plans, no questions asked.

Question 11

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express) through Stripe. We also support Mada cards for Saudi customers and Apple Pay.

Question 12

Can I get a VAT invoice?

Accepted Answer

Yes, VAT-compliant invoices are automatically generated for all paid subscriptions and available in your billing history.

Question 13

Is my data safe?

Accepted Answer

Yes. We are GDPR and Saudi PDPL compliant. Your resume data is encrypted in transit and at rest. It is never sold to third parties or used to train AI models.

Question 14

Can I delete my account and data?

Accepted Answer

Yes. Use Settings → Privacy → Delete Account to permanently erase all your data within 30 days. You can also export everything first.

Question 15

Where is my data stored?

Accepted Answer

Data is stored on Microsoft Azure in the UAE North region, keeping it within GCC jurisdiction.

Question 16

Who has access to my resume?

Accepted Answer

Only you. Your resume data is encrypted and accessible only through your authenticated account. Our support staff can only access your data with your explicit permission for troubleshooting purposes.

Question 17

What file formats do you support?

Accepted Answer

PDF and DOCX for upload. You can download your optimised resume as PDF or DOCX.

Question 18

What browsers are supported?

Accepted Answer

Chrome, Firefox, Safari, and Edge — all modern versions. Mobile browsers are supported but we recommend a desktop for the full experience.

Question 19

Does Interview Simulator require a microphone?

Accepted Answer

Yes for voice mode, but you can also type your answers if you prefer or if your browser does not support the Web Speech API.

Question 20

Is there an API?

Accepted Answer

Yes — API access is available on the Enterprise plan. Contact sales for documentation and rate limit details.

Question 21

How accurate is the AI analysis?

Accepted Answer

Our AI models are trained on thousands of successful GCC resumes and job descriptions. While accuracy is high, we recommend reviewing all suggestions and making final decisions based on your specific situation.

Question 22

Can I export my resume to other platforms?

Accepted Answer

Yes, you can download your resume as PDF or DOCX and use it anywhere. We also provide ATS-friendly formatting that works with most job application systems.

Frequently Asked Questions

Frequently Asked Questions